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Treating Customers Fairly

Treating Customers Fairly

Treating Customers Fairly (TCF) is an outcomes-based regulatory and supervisory framework that aims to make sure consumers or clients in the financial services industry are treated fairly, that they understand fully what the service/product tendered is, and that the appropriate products and services are offered to them, and that they are satisfied with the purchase. TCF principles need to be applied throughout the product/service life cycle,...

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